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UPDATED APRIL 2012: I'm returning 6 more pouches of PureBites Chicken today, after first calling the company for instructions. The same rep (female) who responded to my complaint in Dec 2011 took my call today, but not knowing I had called before, she kept insisting there has never been a complaint about rancid bits before. I told her I called in Dec and she said "someone else likely helped you". Not wanting to argue, I moved on, but she clearly lied to me so I thought I should update about this. I was asked to include a note this time, to say where purchased but that has nothing to do with the fact that the company thinks it's "acceptable" that some fat is getting thru via processing. Fat cannot be freeze-dried so it will turn rancid even if freeze dried read my original review and see how this was answered the 1st time I called last year...Very disappointing that the company doesn't care to hold the processing plant's feet to the fire about fat getting in, but then to lie to a customer is not good. But they will honor their satisfaction guarantee! So the only way to get this issue resolved is for all of us to get refunds. All you need to do is send the proof of purchase and your invoice to the address on the bag, along with your name & address. I find that about half of the bags are rancid. Dogs don't care, but cats won't eat rancid anything so very expensive if issue is ignored. Pls help make this company fix this issue by sending proofs in and forcing them to refund. Companies ignore issues until their wallets get hit. I hate to do this, but my cats beg for these and I'm going broke replacing rancid bags!
ORIGINAL REVIEW: I bought two 6.2 oz bags of PureBites Chicken for dogs, first trying out a small cat size pouch found at PetSmart, and then moved up to the dog-sized bags/chunks, which I crumble with my fingers to get them smaller for my cats, who love this product BUT both of these bags purchased on Amazon had rancid chunks that smushed into slimy/greasy mush when I crumbled them.
The company admits this happens, said it's part of the processing, nothing can be done, but it's not acceptable, and they will refund once I send proof of purchases & invoice to them.
So it's hit or miss, and the company agrees...so just an FYI to warn others to check their bags!
For those feeding this to dogs, and not breaking up the chunks like I do, please take note of this and check on the chunks before feeding. You can also detect a faint rancid odor if there are rancid bits in your bags.
The reason for the rancid chunks, according to the company is that pieces of fatty chicken do get in, and fat doesn't freeze-dry, so without preservatives, it will go rancid. I knew that, but had hoped they could offer a promise to correct this; they can't and have no intention to do so. So I'll keep buying and hoping I get good bags, but will certainly take the time to get refunded whenever this occurs.
The product is excellent when you get a good bag..just check each piece before feeding, or if you have a good nose for rancid odors, take a whiff and you'll smell the slight rancid odor, and can return the product.
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