So I have had this bown for a few months now. The construction of the bowl an metal piece are top notch. No visible signs of rust or scratchs. It will last a long time.
However, the rubber ring around the base is cracking and about to come apart. I contact the company and told them about this. Heck I even attached a copy of my purchase. They told me that the rubber ring will crack under extreme temperature changes. They said this and nothing else.
The diner has always been indoors and away from direct sunlight. It has never been exposed to extreme temperature changes. I replied telling this, but the did not reply back. Heck I even asked if they sold the ring seperately.
No reply again. Come on! At least tell me you will not replace it. Don't just ignore me!
Poor Customer Service on their part.
In summary, good dishes, good base, bad ring, bad customer service.
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